Cancellation and Refund Policy

At Jhaluck, we strive to provide excellent customer service and ensure your satisfaction with our products. This policy outlines our guidelines regarding cancellations and refunds for your convenience.

  1. Cancellation of Orders

1.1 Order Cancellation before Shipment: You may cancel your order before it has been shipped by contacting our customer support team via email or phone. If the cancellation request is made within 24 hours of placing the order, we will make every effort to accommodate your request and provide a full refund. However, if the order has already been processed or shipped, it cannot be canceled.

1.2 Order Cancellation after Shipment: If you wish to cancel your order after it has been shipped, you may refuse delivery or return the package to us. Please note that in such cases, you will be responsible for the return shipping costs, and a refund will be issued upon receipt of the returned items in their original condition.

  1. Refunds

2.1 Eligibility for Refunds: Refunds are provided in the following scenarios:

  • The item(s) received are defective, damaged, or not as described on our website.
  • The wrong item(s) have been shipped.
  • The item(s) are returned within the specified return period (usually 15 days from the date of delivery).

2.2 Refund Process: To initiate a refund, you must contact our customer support team within the specified return period. We may require you to provide supporting evidence, such as photographs/video of the defective or damaged items. Once your refund request is approved, we will provide instructions on returning the item(s).

2.3 Refund Methods: Refunds will be issued using the original payment method used during the purchase. Please allow a reasonable processing time for the refund to reflect in your account, as it may vary depending on your financial institution.

  1. Non-Refundable Items

The following items are not eligible for refunds:

  • Items that have been worn, washed, or altered.
  • Items without their original tags or packaging.
  • Personalized or customized items.
  • Items purchased during clearance sales or promotional offers, unless they are defective or damaged.
  1. Return Shipping Costs

4.1 Defective or Incorrect Items: If you receive defective or incorrect items, we will bear the return shipping costs. Please contact our customer support team for further instructions on return shipping.

4.2 Non-Defective Items: For returns that are not due to defects or errors on our part, you will be responsible for the return shipping costs.

  1. Return Instructions

Please follow the return instructions provided by our customer support team to ensure a smooth and efficient return process. We recommend using a trackable shipping service to return the items and keeping the shipping receipt as proof of return.

Note: This cancellation and refund policy is subject to change without prior notice. Please refer to our website or contact our customer support team for the most up-to-date information.

We hope this policy clarifies our procedures regarding cancellations and refunds. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.